Our tenant
services
What makes DIE ZIMMEREI different? DIE ZIMMEREI handles rentals and tenancies digitally, making it even easier for you to settle into your new home. Alongside digitalised buildings and the completely digital rental process, our tenant app is the main factor that ensures that day-to-day life at DIE ZIMMEREI runs smoothly.
Nice to meet you!
With the ZIMMEREI app.
Contact us whenever and wherever. Thanks to the tenant app, you can simply submit your questions, requests and damage reports via message – and we will deal with your enquiry as soon as possible. What’s more, a wealth of further practical services and features await in the future.
You can familiarise yourself with the basics of the app here! All at
one tap
All information, all messages and a practical digital filing system for all documents that are important to you as a tenant: That's the ZIMMEREI app.
The dashboard immediately shows you any important issues and allows you to navigate smoothly through the app. And you’ll never miss a message.
Just drop us a line via the message function. Get in touch any time if you have a question or a problem. We’ll get back to you as soon as we can.
Where was my rental agreement again? In the “My contract” section, you will find all key rental documents.
The dashboard immediately shows you any important issues and allows you to navigate smoothly through the app. And you’ll never miss a message.
Just drop us a line via the message function. Get in touch any time if you have a question or a problem. We’ll get back to you as soon as we can.
Where was my rental agreement again? In the “My contract” section, you will find all key rental documents.
Download now
and start living.
Rent agreement signed and sealed? Thanks to the ZIMMEREI app, you have all the important information about your new home at your fingertips. Check your rental documents online, ask any urgent questions or see whether there’s any news for you – all in the app.
Download in the App Store or via Google Play!
FAQs
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What is special about DIE ZIMMEREI?
DIE ZIMMEREI is a rental service 2.0 – in other words, it relies much more heavily on digital solutions than others do. This ranges from the digitalisation of the buildings to a completely online rental process or a practical tenant app.
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Why do I need the tenant app?
Quite clearly: because it makes living easier for you! For example, if you want to contact the management, retrieve documents such as your tenancy agreement digitally or report damage. Your Wi-Fi log-in also works via the app. And we’ll be adding even more practical services in the future.
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What services can I expect in the tenant app?
What services can I expect in the tenant app?You can reach us quickly and easily, retrieve documents such as your tenancy agreement digitally or report damage. You can also find your Wi-Fi access details in the app. We are gradually adding many more practical services for your everyday life at ZIMMEREI.
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How quickly do you reply to me in the tenant app?
Always as quickly as possible. We do our best to find the best solution for your request as quickly as possible.
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Will people or an AI answer me in the tenant app?
We assure you: your request will always be well looked after. We have many (very real) colleagues for this, but we will also incorporate digital solutions if they make life easier for you and us.
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Is my data secure in the tenant app?
Absolutely secure. The data is stored by us and really nobody has access to it except us.
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Can I use the tenant app in several languages?
The tenant app runs in German or English. This depends on which language you have set for your smartphone’s operating system. However, you can also change the language at any time via the settings in your tenant app.
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The tenant app is not working for me. Who can help me?
The easiest way to reach us is to call our hotline. We are there for you from Monday to Friday from 8 a.m. to 6 p.m.
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Can I also contact the administration by telephone?
Sure, that’s possible. You can reach our hotline Monday to Friday from 8 am to 6 pm. You will find the number on a notice in your ZIMMEREI.
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What if I don’t want to use the tenant app?
Of course you can also use our hotline or our mailbox. But we promise you: the ZIMMEREI app will make your life and living even easier.
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My mobile phone is too old for the tenant app. Do I always have to call the hotline now?
We support all operating systems – on Android from version 6 and on iPhone from iOS 12.
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How can I contact you in an emergency – if not via the app or hotline?
There are several emergency numbers. We will inform you of these on a notice board in your ZIMMEREI.