{"id":6367,"date":"2022-05-09T16:38:02","date_gmt":"2022-05-09T14:38:02","guid":{"rendered":"https:\/\/zimmerei.apartments\/locations\/services\/"},"modified":"2025-06-11T17:45:55","modified_gmt":"2025-06-11T15:45:55","slug":"services","status":"publish","type":"page","link":"https:\/\/zimmerei.apartments\/en\/locations\/services\/","title":{"rendered":"Services"},"content":{"rendered":"    <script>\n      var video_url_en = false;\n    <\/script>\n  \n\n\n\n<div class=\"module module--hero module--hero--small\">\n\n  <div class=\"media--wrapper\">\n\n          <div class=\"image\" style=\"background-image: url( 'https:\/\/zimmerei.apartments\/wp-content\/uploads\/2024\/04\/DIE-ZIMMEREI-23-1920x1280.jpg' );\"><\/div>\n    \n  <\/div><!-- .media-wrapper -->\n\n  \n  \n<\/div><!-- .module -->\n\n\n\n\n\n\n\n\n<div class=\"module module--text pt-9 pb-5\">\n  <div class=\"row\">\n\n    <div class=\"col col-6 col-12-sm mb-6--sm\">\n              <h1 class=\"t-h2\">Our tenant <br \/>\nservices<\/h1>    <\/div><!-- .col -->\n\n    <div class=\"col col-6 col-12-sm\">\n      <p>What makes DIE ZIMMEREI different? DIE ZIMMEREI handles rentals and tenancies digitally, making it even easier for you to settle into your new home. Alongside digitalised buildings and the completely digital rental process, our tenant app is the main factor that ensures that day-to-day life at DIE ZIMMEREI runs smoothly.<\/p>    <\/div><!-- .col -->\n\n  <\/div><!-- .row -->\n<\/div><!-- .module -->\n\n\n\n\n\n\n\n\n<div class=\"module module--information-highlight pt-4 pb-5\">\n\n  <div class=\"module--inner\">\n\n    <div class=\"row v-align--center h-align--center--sm\">\n\n      <div class=\"col col-6 col-12-sm col-12-xs\">\n        <img decoding=\"async\" src=\"https:\/\/zimmerei.apartments\/wp-content\/uploads\/2024\/04\/DIE-ZIMMEREI-6-1600x1067.jpg\" alt=\"Eine Frau sitzt entspannt in einem Stuhl und schaut auf ihr Handy.\" class=\"image\"\/>      <\/div><!-- .col -->\n\n      <div class=\"col col-4 col-offset-1 col-5-lg col-6-md col-offset-0-md col-12-sm col-12-xs pt-6--sm\">\n      \n        <h2 class=\"t-h3 mb-8\">Nice to meet you!<br \/> With the ZIMMEREI app.<\/h2>        <p class=\"mb-3\">Contact us whenever and wherever. Thanks to the tenant app, you can simply submit your questions, requests and damage reports via message \u2013 and we will deal with your enquiry as soon as possible. What\u2019s more, a wealth of further practical services and features await in the future.<\/p>\n                  <div class=\"t--wrapper--icon v-align--center t--highlight--2\">\n            <img decoding=\"async\" src=\"https:\/\/zimmerei.apartments\/wp-content\/uploads\/2022\/06\/Zimmerei_Website_Icons_40_Mobile.svg\" alt=\"Symbol eines Mobiltelefons mit rechteckigem Bildschirm und rundem Knopf\" class=\"t--icon mr-2\"\/>\n            You can familiarise yourself with the basics of the app here!          <\/div>\n        \n      <\/div><!-- .col -->\n\n    <\/div><!-- .row -->\n\n  <\/div><!-- .module-inner -->\n\n<\/div><!-- .module -->\n\n\n\n\n\n\n\n\n\n<div class=\"module module--app-presentation bg--color--pale-green mt-4 mb-5\" id=\"easy-via-app\">\n\n  <div class=\"module--inner pt-9 pb-9\" id=\"zimmerei-app\">\n\n    <div class=\"row h-align--center \">\n\n      <div class=\"col col-5 col-offset-1 col-6-lg col-offset-0-lg col-10-xs col-12-xxs col--left\">\n\n                  <div class=\"mb-5 mb-0-xs\">\n            <h2 class=\"mb-4\">All at<br \/>one tap&nbsp;<\/h2>            <p>All information, all messages and a practical digital filing system for all documents that are important to you as a tenant: That&#8217;s the ZIMMEREI app.<\/p>          <\/div>\n        \n        \n          <div class=\"swiper swiper--app-presentation--box is-hidden--xs\">\n\n            <div class=\"swiper-wrapper\">\n\n              \n                <div class=\"swiper-slide slide\">\n                  <div class=\"box t-align--center\">\n                    <div class=\"title--wrapper\">\n                                              <img decoding=\"async\" src=\"https:\/\/zimmerei.apartments\/wp-content\/uploads\/2022\/06\/Zimmerei_Website_App_1.svg\" alt=\"Haus-Symbol mit rechteckigem K\u00f6rper und dreieckigem Dach\" class=\"icon mb-3\"\/>\n                                                                    <div class=\"t-h4 mb-2\">See what\u2019s going on<\/div>                                          <\/div>\n                                          <p class=\"t--p--2\">The dashboard immediately shows you any important issues and allows you to navigate smoothly through the app. And you\u2019ll never miss a message.<\/p>\n                                      <\/div><!-- .box -->\n                <\/div><!-- .slide -->\n\n              \n                <div class=\"swiper-slide slide\">\n                  <div class=\"box t-align--center\">\n                    <div class=\"title--wrapper\">\n                                              <img decoding=\"async\" src=\"https:\/\/zimmerei.apartments\/wp-content\/uploads\/2022\/06\/Zimmerei_Website_App_2.svg\" alt=\"Haus-Symbol mit rechteckigem K\u00f6rper und dreieckigem Dach\" class=\"icon mb-3\"\/>\n                                                                    <div class=\"t-h4 mb-2\">Reach us easily<\/div>                                          <\/div>\n                                          <p class=\"t--p--2\">Just drop us a line via the message function. Get in touch any time if you have a question or a problem. We\u2019ll get back to you as soon as we can.<\/p>\n                                      <\/div><!-- .box -->\n                <\/div><!-- .slide -->\n\n              \n                <div class=\"swiper-slide slide\">\n                  <div class=\"box t-align--center\">\n                    <div class=\"title--wrapper\">\n                                              <img decoding=\"async\" src=\"https:\/\/zimmerei.apartments\/wp-content\/uploads\/2022\/06\/Zimmerei_Website_App_3.svg\" alt=\"Symbol eines rechteckigen Blatts mit umgeknickter Ecke\" class=\"icon mb-3\"\/>\n                                                                    <div class=\"t-h4 mb-2\">Keep track of everything<\/div>                                          <\/div>\n                                          <p class=\"t--p--2\">Where was my rental agreement again? In the \u201cMy contract\u201d section, you will find all key rental documents.<\/p>\n                                      <\/div><!-- .box -->\n                <\/div><!-- .slide -->\n\n              \n            <\/div><!-- .swiper-wrapper -->\n\n          <\/div><!-- .swiper -->\n        \n      <\/div><!-- .col -->\n\n      <div class=\"col col-4 col-offset-1 col-5-lg col-10-xs col-offset-0-xs col-12-xxs col--screens\">\n\n        <div class=\"swiper swiper--app-presentation pt-8--xs helper--equal-heights\">\n\n          <div class=\"swiper-wrapper mb-3\">\n\n            \n              <div class=\"swiper-slide slide\">\n                <div class=\"text is-visible--xs mb-5\">\n                  <div class=\"text--inner\">\n                    <img decoding=\"async\" src=\"https:\/\/zimmerei.apartments\/wp-content\/uploads\/2022\/06\/Zimmerei_Website_App_1.svg\" class=\"icon mr-3\" alt=\"Haus-Symbol mit rechteckigem K\u00f6rper und dreieckigem Dach\"\/> \n                    <div>\n                      <div class=\"t-h4 mb-2\">See what\u2019s going on<\/div>\n                      <p class=\"t--p--2\">The dashboard immediately shows you any important issues and allows you to navigate smoothly through the app. And you\u2019ll never miss a message.<\/p>\n                    <\/div>\n                  <\/div><!-- .text-inner -->\n                <\/div><!-- .text -->\n\n                <img decoding=\"async\" class=\"image\" src=\"https:\/\/zimmerei.apartments\/wp-content\/uploads\/2024\/04\/1-6-1040x1762.png\" alt=\"Smartphone zeigt Willkommensbildschirm der Zimmerrei App mit Benachrichtigung \u00fcber ein abholbereites Paket und Serviceangeboten\"\/>\n              <\/div><!-- .slide -->\n\n            \n              <div class=\"swiper-slide slide\">\n                <div class=\"text is-visible--xs mb-5\">\n                  <div class=\"text--inner\">\n                    <img decoding=\"async\" src=\"https:\/\/zimmerei.apartments\/wp-content\/uploads\/2022\/06\/Zimmerei_Website_App_2.svg\" class=\"icon mr-3\" alt=\"Haus-Symbol mit rechteckigem K\u00f6rper und dreieckigem Dach\"\/> \n                    <div>\n                      <div class=\"t-h4 mb-2\">Reach us easily<\/div>\n                      <p class=\"t--p--2\">Just drop us a line via the message function. Get in touch any time if you have a question or a problem. We\u2019ll get back to you as soon as we can.<\/p>\n                    <\/div>\n                  <\/div><!-- .text-inner -->\n                <\/div><!-- .text -->\n\n                <img decoding=\"async\" class=\"image\" src=\"https:\/\/zimmerei.apartments\/wp-content\/uploads\/2022\/06\/die-zimmerei-app-screen-messages-de-1040x1762.png\" alt=\"App-Bildschirm 'Mitteilungen' mit Nachrichten zu Mietvertrag, Stromverbrauch, K\u00fchlschrankdefekt, Garagentor und Schalosien, jeweils mit Datum\"\/>\n              <\/div><!-- .slide -->\n\n            \n              <div class=\"swiper-slide slide\">\n                <div class=\"text is-visible--xs mb-5\">\n                  <div class=\"text--inner\">\n                    <img decoding=\"async\" src=\"https:\/\/zimmerei.apartments\/wp-content\/uploads\/2022\/06\/Zimmerei_Website_App_3.svg\" class=\"icon mr-3\" alt=\"Symbol eines rechteckigen Blatts mit umgeknickter Ecke\"\/> \n                    <div>\n                      <div class=\"t-h4 mb-2\">Keep track of everything<\/div>\n                      <p class=\"t--p--2\">Where was my rental agreement again? In the \u201cMy contract\u201d section, you will find all key rental documents.<\/p>\n                    <\/div>\n                  <\/div><!-- .text-inner -->\n                <\/div><!-- .text -->\n\n                <img decoding=\"async\" class=\"image\" src=\"https:\/\/zimmerei.apartments\/wp-content\/uploads\/2022\/06\/die-zimmerei-app-screen-documents-de-1040x1762.png\" alt=\"Smartphone-Bildschirm zeigt Dokumentenliste in der Zimmerei-App mit Mietvertr\u00e4gen f\u00fcr Wohnung, Garage, Atelier, K\u00fcche und Stromverbrauch, jeweils mit Datum 28.02.2022 und Dateigr\u00f6\u00dfe 3,2 MB\"\/>\n              <\/div><!-- .slide -->\n\n            \n          <\/div><!-- .swiper -->\n\n          <div class=\"swiper-scrollbar\"><\/div>\n\n        <\/div>\n\n      <\/div>\n\n    <\/div><!-- .row -->\n\n  <\/div><!-- .module-inner -->\n\n<\/div><!-- .module -->  \n\n\n\n\n\n\n\n<div class=\"module module--highlight module--highlight--text-left--image-right pt-4 pb-5\" id=\"for-tenants\">\n\n  <div class=\"module--inner\">\n\n    \n      <div class=\"col--half col--full--sm col--text pt-9 pr-9 pb-9 pl-9 pt-7--lg pr-7--lg pb-7--lg pl-7--lg pt-9--sm pr-9--sm pb-9--sm pl-9--sm\">\n\n        <div class=\"col--inner\">\n\n          <h3 class=\"t-h2 mb-8 mb-5--md\">Download now<br class=\"is-hidden--xs\"\/> and start living.<\/h3>\n          <p class=\"mb-3 mb-4--md\">Rent agreement signed and sealed? Thanks to the ZIMMEREI app, you have all the important information about your new home at your fingertips. Check your rental documents online, ask any urgent questions or see whether there\u2019s any news for you \u2013 all in the app.<\/p>\n          <p class=\"t--highlight--2 mb-2 mb-4--md mb-5--xs\">Download in the App Store or via Google Play!<\/p>\n                      <div class=\"btn--wrapper\">\n              <a href=\"https:\/\/apps.apple.com\/us\/app\/die-zimmerei\/id1623544365\" target=\"_blank\" class=\"icon icon--download mt-1 mb-1 mr-5 mr-4--md\"><img decoding=\"async\" src=\"https:\/\/zimmerei.apartments\/wp-content\/themes\/zimmerei\/assets\/img\/logo--app-store.svg\" alt=\"Logo App Store\"\/><\/a>              <a href=\"https:\/\/play.google.com\/store\/apps\/details?id=digital.placed.zimmerei\"  class=\"icon icon--download mt-1 mb-1\" target=\"_blank\"><img decoding=\"async\" src=\"https:\/\/zimmerei.apartments\/wp-content\/themes\/zimmerei\/assets\/img\/logo--google-play.svg\" alt=\"Logo Google Play Store\"\/><\/a>            <\/div><!-- .btn-wrapper -->\n          \n        <\/div><!-- .col-inner -->\n\n      <\/div><!-- .col-half -->\n\n      <div class=\"col--half col--full--sm col--image\">\n                  <img decoding=\"async\" class=\"image foreground\" src=\"https:\/\/zimmerei.apartments\/wp-content\/uploads\/2024\/04\/1-1920x3121.png\" alt=\"Smartphone zeigt Willkommensbildschirm der Zimmerrei App mit Benachrichtigung \u00fcber ein abholbereites Paket und Serviceangeboten\"\/>\n                          <div class=\"image background\" style=\"background: url( 'https:\/\/zimmerei.apartments\/wp-content\/uploads\/2022\/06\/parallax-bg.svg' );\"><\/div>\n              <\/div><!-- .col-half -->\n\n    \n  <\/div><!-- .module-inner -->\n\n<\/div><!-- .module -->\n\n\n\n\n\n\n\n\n\n\n  <div class=\"module module--faq pt-4 pb-9\" id=\"faqs\">\n\n    <div class=\"row h-align--center\">\n\n      <div class=\"col col-8 col-10-md col-12-sm\">\n\n        <h2 class=\"mb-6\">FAQs<\/h2>        \n        \n        \n          \n          \n        \n          \n          \n        \n          \n          \n        \n          \n          \n        \n          \n          \n            \n            <ul class=\"accordion accordion--xxl accordion--faq\">\n            \n              \n                \n                <li class=\"accordion-item\">\n\n                  <h3 class=\"accordion-title t-h4 pt-3 pb-3\"><span class=\"accordion-title--inner\">What is special about DIE ZIMMEREI?<\/span><\/h3>\n\n                  <div class=\"accordion-content\">\n                    <div class=\"t-p2 pb-3\"><p>DIE ZIMMEREI is a rental service 2.0 &#8211; in other words, it relies much more heavily on digital solutions than others do. This ranges from the digitalisation of the buildings to a completely online rental process or a practical tenant app.<\/p>\n<\/div>\n                  <\/div><!-- .accordion-content -->\n\n                <\/li>\n\n              \n                \n                <li class=\"accordion-item\">\n\n                  <h3 class=\"accordion-title t-h4 pt-3 pb-3\"><span class=\"accordion-title--inner\">Why do I need the tenant app?<\/span><\/h3>\n\n                  <div class=\"accordion-content\">\n                    <div class=\"t-p2 pb-3\"><p>Quite clearly: because it makes living easier for you! For example, if you want to contact the management, retrieve documents such as your tenancy agreement digitally or report damage. Your Wi-Fi log-in also works via the app. And we&#8217;ll be adding even more practical services in the future.<\/p>\n<\/div>\n                  <\/div><!-- .accordion-content -->\n\n                <\/li>\n\n              \n                \n                <li class=\"accordion-item\">\n\n                  <h3 class=\"accordion-title t-h4 pt-3 pb-3\"><span class=\"accordion-title--inner\">What services can I expect in the tenant app?<\/span><\/h3>\n\n                  <div class=\"accordion-content\">\n                    <div class=\"t-p2 pb-3\"><p>What services can I expect in the tenant app?You can reach us quickly and easily, retrieve documents such as your tenancy agreement digitally or report damage. You can also find your Wi-Fi access details in the app. We are gradually adding many more practical services for your everyday life at ZIMMEREI.<\/p>\n<\/div>\n                  <\/div><!-- .accordion-content -->\n\n                <\/li>\n\n              \n                \n                <li class=\"accordion-item\">\n\n                  <h3 class=\"accordion-title t-h4 pt-3 pb-3\"><span class=\"accordion-title--inner\">How quickly do you reply to me in the tenant app?<\/span><\/h3>\n\n                  <div class=\"accordion-content\">\n                    <div class=\"t-p2 pb-3\"><p>Always as quickly as possible. We do our best to find the best solution for your request as quickly as possible.<\/p>\n<\/div>\n                  <\/div><!-- .accordion-content -->\n\n                <\/li>\n\n              \n                \n                <li class=\"accordion-item\">\n\n                  <h3 class=\"accordion-title t-h4 pt-3 pb-3\"><span class=\"accordion-title--inner\">Will people or an AI answer me in the tenant app?<\/span><\/h3>\n\n                  <div class=\"accordion-content\">\n                    <div class=\"t-p2 pb-3\"><p>We assure you: your request will always be well looked after. We have many (very real) colleagues for this, but we will also incorporate digital solutions if they make life easier for you and us.<\/p>\n<\/div>\n                  <\/div><!-- .accordion-content -->\n\n                <\/li>\n\n              \n                \n                <li class=\"accordion-item\">\n\n                  <h3 class=\"accordion-title t-h4 pt-3 pb-3\"><span class=\"accordion-title--inner\">Is my data secure in the tenant app?<\/span><\/h3>\n\n                  <div class=\"accordion-content\">\n                    <div class=\"t-p2 pb-3\"><p>Absolutely secure. The data is stored by us and really nobody has access to it except us.<\/p>\n<\/div>\n                  <\/div><!-- .accordion-content -->\n\n                <\/li>\n\n              \n                \n                <li class=\"accordion-item\">\n\n                  <h3 class=\"accordion-title t-h4 pt-3 pb-3\"><span class=\"accordion-title--inner\">Can I use the tenant app in several languages?<\/span><\/h3>\n\n                  <div class=\"accordion-content\">\n                    <div class=\"t-p2 pb-3\"><p>The tenant app runs in German or English. This depends on which language you have set for your smartphone&#8217;s operating system. However, you can also change the language at any time via the settings in your tenant app.<\/p>\n<\/div>\n                  <\/div><!-- .accordion-content -->\n\n                <\/li>\n\n              \n                \n                <li class=\"accordion-item\">\n\n                  <h3 class=\"accordion-title t-h4 pt-3 pb-3\"><span class=\"accordion-title--inner\">The tenant app is not working for me. Who can help me?<\/span><\/h3>\n\n                  <div class=\"accordion-content\">\n                    <div class=\"t-p2 pb-3\"><p>The easiest way to reach us is to call our hotline. We are there for you from Monday to Friday from 8 a.m. to 6 p.m.<\/p>\n<\/div>\n                  <\/div><!-- .accordion-content -->\n\n                <\/li>\n\n              \n                \n                <li class=\"accordion-item\">\n\n                  <h3 class=\"accordion-title t-h4 pt-3 pb-3\"><span class=\"accordion-title--inner\">Can I also contact the administration by telephone?<\/span><\/h3>\n\n                  <div class=\"accordion-content\">\n                    <div class=\"t-p2 pb-3\"><p>Sure, that&#8217;s possible. You can reach our hotline Monday to Friday from 8 am to 6 pm. You will find the number on a notice in your ZIMMEREI.<\/p>\n<\/div>\n                  <\/div><!-- .accordion-content -->\n\n                <\/li>\n\n              \n                \n                <li class=\"accordion-item\">\n\n                  <h3 class=\"accordion-title t-h4 pt-3 pb-3\"><span class=\"accordion-title--inner\">What if I don&#8217;t want to use the tenant app?<\/span><\/h3>\n\n                  <div class=\"accordion-content\">\n                    <div class=\"t-p2 pb-3\"><p>Of course you can also use our hotline or our mailbox. But we promise you: the ZIMMEREI app will make your life and living even easier.<\/p>\n<\/div>\n                  <\/div><!-- .accordion-content -->\n\n                <\/li>\n\n              \n                \n                <li class=\"accordion-item\">\n\n                  <h3 class=\"accordion-title t-h4 pt-3 pb-3\"><span class=\"accordion-title--inner\">My mobile phone is too old for the tenant app. Do I always have to call the hotline now?<\/span><\/h3>\n\n                  <div class=\"accordion-content\">\n                    <div class=\"t-p2 pb-3\"><p>We support all operating systems &#8211; on Android from version 6 and on iPhone from iOS 12.<\/p>\n<\/div>\n                  <\/div><!-- .accordion-content -->\n\n                <\/li>\n\n              \n                \n                <li class=\"accordion-item\">\n\n                  <h3 class=\"accordion-title t-h4 pt-3 pb-3\"><span class=\"accordion-title--inner\">How can I contact you in an emergency &#8211; if not via the app or hotline?<\/span><\/h3>\n\n                  <div class=\"accordion-content\">\n                    <div class=\"t-p2 pb-3\"><p>There are several emergency numbers. We will inform you of these on a notice board in your ZIMMEREI.<\/p>\n<\/div>\n                  <\/div><!-- .accordion-content -->\n\n                <\/li>\n\n                                           \n            <\/ul>\n\n          \n        \n          \n          \n        \n          \n          \n        \n          \n          \n        \n          \n          \n        \n          \n          \n        \n          \n          \n        \n          \n          \n        \n          \n          \n        \n      <\/div><!-- .col -->\n\n    <\/div><!-- .row -->\n\n  <\/div><!-- .module -->\n\n\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":9,"featured_media":0,"parent":6359,"menu_order":85,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-6367","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Services and tenant app - DIE ZIMMEREI<\/title>\n<meta name=\"description\" content=\"Keep an eye on all services with the tenant app and stay in touch with us. 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