Our tenant
services
What makes DIE ZIMMEREI different? DIE ZIMMEREI handles rentals and tenancies digitally, making it even easier for you to settle into your new home. Alongside digitalised buildings and the completely digital rental process, our tenant app is the main factor that ensures that day-to-day life at DIE ZIMMEREI runs smoothly.
Nice to meet you!
With the ZIMMEREI app.
Contact us whenever and wherever. Thanks to the tenant app, you can simply submit your questions, requests and damage reports via message – and we will deal with your enquiry as soon as possible. What’s more, a wealth of further practical services and features await in the future.
You can familiarise yourself with the basics of the app here! All at
one tap
All information, all messages and a practical digital filing system for all documents that are important to you as a tenant: That's the ZIMMEREI app.
The dashboard immediately shows you any important issues and allows you to navigate smoothly through the app. And you’ll never miss a message.
Just drop us a line via the message function. Get in touch any time if you have a question or a problem. We’ll get back to you as soon as we can.
Where was my rental agreement again? In the “My contract” section, you will find all key rental documents.
The dashboard immediately shows you any important issues and allows you to navigate smoothly through the app. And you’ll never miss a message.
Just drop us a line via the message function. Get in touch any time if you have a question or a problem. We’ll get back to you as soon as we can.
Where was my rental agreement again? In the “My contract” section, you will find all key rental documents.
Download now
and start living.
Rent agreement signed and sealed? Thanks to the ZIMMEREI app, you have all the important information about your new home at your fingertips. Check your rental documents online, ask any urgent questions or see whether there’s any news for you – all in the app.
Download in the App Store or via Google Play!
FAQs
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What makes DIE ZIMMEREI stand out?
DIE ZIMMEREI has redefined tenant service – and harnesses digital solutions much more than anyone else. This ranges from digitalised buildings and the completely Web-based rental process through to the handy tenant app.
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Why do I need the tenant app?
Simply because it makes living in your new apartment easier, such as when you wish to contact the facilities management team, digitally access documents such as your rental agreement or report damage. You will also log into the Wi-Fi via the app and can look forward to many more practical services in the future.
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What services await me in the tenant app?
Contact us quickly and easily, access documents such as your rental agreement in digital form and report any damage. You will also find your Wi-Fi login details in the app. We will also be gradually adding many more practical services that make day-to-day living at DIE ZIMMEREI even easier.
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How quickly will you get back to me in the tenant app?
As soon as possible. We will do everything we can to find a speedy solution to your enquiry.
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Is my data secure in the tenant app?
Completely secure. We store it internally and no one else at all can access it.
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In the app, will I be communicating with a person or AI?
Rest assured that your enquiry is always in good hands. We not only have plenty of (real) employees, but will also utilise digital solutions where they make your life and ours easier.
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Can I use the tenant app in different languages?
The tenant app is available in German and English, with the default language depending on the settings for your smartphone’s operating system. You can, of course, change the language at any time via the settings in the tenant app.
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Who can help me if the tenant app isn’t working?
In this case, the easiest way to contact us is to call the customer service line, which is open from 10 a.m. to 12 p.m. Monday to Friday.
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Can I also contact the facilities management team by phone?
Yeah, sure. Our customer service line is open from 10 a.m. to 12 p.m. Monday to Friday. The number can be found on a notice in your ZIMMEREI building.
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What happens if I don’t want to use the tenant app?
You can, of course, also contact us via our customer service line or snail mail. But we promise you that the ZIMMEREI app will make your life a lot easier.
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My phone is too old for the tenant app. Do I have to call customer service every time?
We support all operating systems: version 6 and above of Android, and iOS 12 and above on iPhones.
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How can I reach you in an emergency, if not via the app or customer service line?
You will find a list of emergency numbers on a notice in your ZIMMEREI building.